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I had a bad experience with a course provider (their course did not match its description, they did not respond to my emails, or they cancelled a course after I had already booked my flight). What should I do? - Knowledgebase / Erasmus+ opportunities - School Education Gateway Support

I had a bad experience with a course provider (their course did not match its description, they did not respond to my emails, or they cancelled a course after I had already booked my flight). What should I do?

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Since the course providers act as independent organisations, there is no official procedure for such complaints, but we take note of them as we monitor the usage of the catalogue.

What you could do, in the first stage, is contact your Erasmus+ National Agency to explain the situation; they can advise if there is anything they can do from their side. Afterwards, you should also write an official email to the course provider, stating the problem and even asking for a compensation, if you feel you are entitled to it. You should also rate the provider's course in the  Erasmus+ Mobility Tool, providing a clear description of your problems and why the course didn't meet your expectations, so that other schools can learn from your experience.

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